Careers | Nautilux Rethymno Hotel

Rooms Division Manager

The Rooms Division Manager holds a key position within the hotel. The primary responsibility is the training, guidance, supervision, and assurance of the smooth and proper operation of the entire Front Office department (Reception, Guest Relations, Back Office Agents, Concierges, Grooms), as well as the Housekeeping department (Housekeepers, Executive Housekeeper & Assistant). Work closely with the Reservations department with the aim of maximizing occupancy rates and revenue. The Rooms Division Manager is considered a critical role in a hotel, as the execution of their leadership duties has a direct impact on staff motivation within these departments and, consequently, on the proper performance of their duties.

Spa Manager

The Spa Manager is responsible for overseeing the overall operation of the spa, ensuring a serene environment and delivering an elevated wellness experience that aligns with the Nautilux standard. This role involves managing therapists and reception teams, curating service excellence, and optimizing both guest satisfaction and spa performance. Key responsibilities include supervising daily operations, supporting staff development, managing guest relations, and maintaining high standards across all treatments and facilities. The ideal candidate is a confident and inspiring leader with at least two years of experience in a luxury spa environment, combining wellness expertise with strong operational knowledge. A passion for holistic well-being, guest care, and creating memorable relaxation experiences is essential for this role.

Executive Housekeeping Manager

The Executive Housekeeping Manager supports is overseeing the daily operations of the housekeeping department, with a strong focus on maintaining pristine spaces and delivering exceptional guest satisfaction. This role involves leading by example, coordinating housekeeping teams, and ensuring that all guest areas reflect the brand’s elevated standards. Key responsibilities include supervising room inspections, guiding staff, managing guest requests, and upholding meticulous cleanliness throughout the property. The ideal candidate is a hands-on leader with over two years of experience in a luxury hospitality environment, combining operational precision with a guest-centric mindset. A passion for organization, team development, and delivering an immaculate environment is essential for success in this role.

Captain

The Captain supports the Maitre D’ Hotel and Sous Maitre in ensuring the smooth operation of all food & beverage outlets, with a strong focus on exceptional guest service. This role involves leading by example, coordinating service teams, and maintaining high standards across dining experiences. Key responsibilities include supervising daily operations, mentoring staff, managing guest interactions, and upholding the brand’s luxury standards. The ideal candidate is a motivated leader with over two years of experience in a 5-star environment, blending creativity with operational excellence. A passion for hospitality, team development, and delivering unforgettable service is essential for success in this role.

Waiter A & B

A vital role in creating exceptional experiences through attentive and professional service. Responsibilities include taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean, organized dining area. This position also involves coordinating with the kitchen and bar, processing payments, and upholding health and safety standards. Success in this role requires strong communication skills, attention to detail, and a genuine passion for hospitality.

Bartender

The Bartender is responsible for crafting exceptional beverages and delivering outstanding guest experiences. This role involves preparing and serving drinks, maintaining bar inventory, ensuring compliance with health and safety regulations, and creating a welcoming atmosphere. Additional responsibilities include managing bar setup and cleanliness, handling cash and payments, and collaborating with the team to enhance service. Strong mixology skills, attention to detail, and excellent customer service are essential for success in this role.

Maintenance Manager

The Maintenance Manager oversees a team handling repairs and upkeep of mechanical, electrical, plumbing, and HVAC systems. Responsibilities include implementing preventative maintenance, monitoring energy use, ensuring regulatory compliance, and coordinating with departments on maintenance needs. The role also involves managing budgets, schedules, and vendor contracts, requiring strong leadership and technical expertise.