Careers | Nautilux Rethymno Hotel

Guest Relations Agent

As a Guest Relations agent, the role involves warmly welcoming guests and ensuring a seamless check-in and check-out experience. Managing VIP services and personalized arrangements, addressing guest complaints with professionalism, and coordinating with other departments to deliver smooth, high-quality service. Additionally, maintaining guest profiles and loyalty program engagement and promoting hotel facilities, contributing to upselling opportunities and enhancing overall guest satisfaction.

Maintenance Manager

The Maintenance Manager oversees a team handling repairs and upkeep of mechanical, electrical, plumbing, and HVAC systems. Responsibilities include implementing preventative maintenance, monitoring energy use, ensuring regulatory compliance, and coordinating with departments on maintenance needs. The role also involves managing budgets, schedules, and vendor contracts, requiring strong leadership and technical expertise.

Maître d’hôtel

The Maître d'hôtel supervises and trains F&B staff, ensuring high service standards. Key responsibilities include coordinating daily operations, managing inventory, and ensuring compliance with hygiene and safety regulations. The role involves handling guest inquiries, addressing complaints, assisting in budgeting, and promoting upselling to achieve revenue targets, while collaborating with other departments for seamless service.